Version 1.0 · effective 15 October 2026
Privacy Notice
This notice explains how Sylenze Ltd uses personal information about the people who use Sylenze Studio. For the photos you upload, your organisation is in charge and we act on its instructions (see the Data Processing Agreement in our Terms); if you appear in a photo, please contact that organisation. For the information below, Sylenze Ltd is the controller. Contact: info@sylenze.com.
What we collect and why
| Information | Why we use it | Legal basis |
|---|---|---|
| Name, email, organisation and its town or city and country; your Google name and email if you sign in with Google | To create and run your account | Our legitimate interest in providing the service to your organisation; contract where you are the customer yourself |
| Sign-in records, and records of which terms you accepted and when | Security, and to show what was agreed | Legitimate interests; legal obligation |
| Usage: photos processed, faces counted, credits used, redos, dates | To count credits, support you and improve the service (no photo content is used) | Contract; legitimate interests |
| Billing details: billing contact, invoices, payment status | To take payment and keep accounts | Contract; legal obligation |
| Messages you send us | To answer and keep a record | Legitimate interests |
| Product news preference | To send occasional updates if you opted in | Consent, which you can withdraw at any time with the unsubscribe link or by emailing us |
We don't sell personal information, use it for advertising, or make decisions about you by automated means. Card and bank details are handled by Stripe, and we never see them in full.
Who we share it with
Only the providers on our sub-processors list, who process it for us under contract, and authorities where the law requires. Some of them, such as Stripe, may handle data outside the UK, protected by UK adequacy regulations or the UK's approved safeguards.
How long we keep it
- Account details: while the account is open, then 12 months.
- Records of accepted terms, and billing records: 6 years, for legal and tax purposes.
- Sign-in and security logs: kept for a limited period for security, and our own server logs for no more than 90 days.
- Original photos: deleted when you accept the result. Everything else: deleted automatically 7 days after upload.
- Photos uploaded but never sent for processing are deleted within 2 hours.
Your rights
You can ask to see, correct or delete your information, object to or restrict how we use it, and ask for a copy to take elsewhere. Contact info@sylenze.com. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies and storage on your device
The Studio uses only what is needed to keep you signed in and secure, and to remember small choices such as a tip you've closed. If you add the Studio to your home screen, the app keeps its own design files on your device so it opens quickly; it never stores photos there. Stripe's payment pages set their own cookies to prevent fraud. We don't use advertising or analytics cookies.
Children
The Studio is for adults acting for an organisation. We don't knowingly collect information from anyone under 18 as a user.
Changes
We'll post any update here with a new version number and tell account Owners about significant changes.